FUNCTION OF POSITION
Provides supervisory guidance and oversight of tasks within the ETIS II contract at Goddard Space Flight Center (GSFC) relating to Facility Maintenance Operations. This department provides maintenance, repair, and system modification services within NASA’s Integration and Testing Complex at GSFC as well as operational support of cleanrooms and other sensitive/critical systems. Includes support for electrical distribution, HVAC systems, cleanrooms, control systems such as PLC’s and VFD’s, overhead cranes and lifting devices, high pressure systems, thermal vacuum systems, vibration and acoustic testing equipment, emergency generators, housekeeping, and general mechanical/electrical support. Reports directly to the ETIS II Institutional Systems Manager.
DUTIES AND RESPONSIBILITIES
- Lead and direct team of engineering technicians and subject matter experts to meet contract and customer requirements in the areas of responsibility.
- Estimate, monitor, and control costs related to responsible areas. Work within the confines of task order and contract, supporting the approval/monitoring of labor, materials and ODC such as travel and training using web based tools. Approval of time records and requests for time off, training, PPE, etc.
- Plan, organize, and coordinate the activities of personnel engaged in specific technical function(s). Establish and maintain schedules for group(s) to be consistent with budgetary and time constraints with emphasis on safety of operations.
- Assist in developing Strategic and Tactical plan and updating biannually. Develop training plan and assure personnel are current on required certification to engage in a specific technical function.
- Train and/or mentor staff as necessary to develop and maintain high performance standards and capabilities. Assist employees with problem resolution; counsel and commend employees, or reprimand as appropriate; conduct performance evaluation interviews; seek interpretation of company policies, as required.
- Develop innovative approaches to non-routine, nonrecurring work requests, based on acquired expertise and knowledge or organization philosophy and personnel capabilities.
- Address NASA customer concerns in a prompt and efficient manner.
- Perform duties as required and allowed by the Collective Bargaining Agreement and Sierra Lobo / ETIS II policies, such as annual performance reviews for employees.
- Perform periodic program requirement reviews to support continuous improvement.
- Adjust staffing levels as required to meet program and project objectives.
- Work closely with ETIS II Facility Engineering department to coordinate support for facility projects and develop engineering solutions to equipment problems.
- Communicate, inform, and interact with other Contractor and Government personnel including Systems Managers, Facilities Managers, Building Managers, Engineers, Safety and Environmental Management Office Personnel, System and Research Engineers and others. Provide consulting services to user organizations on PVS compliance requirements, design, fabrication, installation, and testing.
- Ensure responsible departments comply with all applicable regulations and policies, such as environmental, OSHA, NASA, and GSFC regulations.
- Perform any other related duties as may be required to meet objectives of the department, provide training; maintain appropriate records.
- May be utilized for projects within other ETIS II or Sierra Lobo departments on an as-needed basis.
NATURE OF POSITION CHALLENGES
- Responsible areas often require creativity and judgment to devise approaches to accomplish work.
- Resolve programmatic, customer, and personnel problems.
- Make decisions in situations where standard engineering and/or management methods, procedures and techniques may not be applicable.
- Ability to adapt to weekend and holiday support on short notice and extended hours as required. Typical work hours are first shift, Monday through Friday.
- Motivate team in order to gain maximum productivity from groups supervised.
- Improve configuration management and knowledge capture for more efficient operations.
ETIS II Institutional Systems Manager and/or Program Manager may provide advice on unusual or controversial problems or policy matters; in nearly all situations, is expected to function in a self-sufficient and self-directed manner. Will routinely review work of others to ensure quality and compliance.
SUPERVISION OF OTHERS
Will routinely review work of others to ensure quality and compliance.Will routinely direct, train, coordinate, and supervise represented engineers and technicians at GSFC Greenbelt.
Assignments must be completed using available allocated resources in a timely manner to meet project cost and schedule requirements.
- Bachelor’s Degree in Engineering, Operations, Management, or related field is highly desired.
- Certification or significant formal training in Reliability Centered Maintenance (RCM)
- Direct experience assessing and improving a maintenance program by criteria such as equipment reliability, effectiveness, efficiency, compliance, and configuration management.
- Significant experience using work tracking systems, such as MAXIMO.
- Must be self-motivated and a “Team Player” with excellent interpersonal, communication, and leadership skills.
- Education or years’ experience commensurate with skill level required for position complexity as determined by management.
- Significant experience in the management and/or supervision of:
- A represented workforce
- Facility maintenance program(s) and/or operations
4. Demonstrated excellence in the performance, development, and/or execution of:
- Solutions to technical and operational problems unique to facilities maintenance work, including mechanical, electrical, and electromechanical systems.
- Preventive maintenance programs based on Reliability Centered Maintenance (RCM)
- Program budgets and estimates
- Strategic long-term program vision/direction
- Team-building and leadership
- Positive customer relationship-building
- Periodic program reports and/or presentations
- Objective and subjective analysis related to program activities for the purpose of program improvement or reporting
5. Ability to use own judgment and analysis to make programmatic decisions, sometimes with limited and/or conflicting information.
6. Must be able to organize time, assignments, delegations, and properly prioritize efforts for maximum effectiveness.
7. Must be capable of passing required physical examinations and successfully completing assigned training or other training or certifications as directed by ETIS II procedures and management.
ESSENTIAL FUNCTIONS OF THE POSITION
- Excellent communication (verbal and written) and phone skills.
- Ability to hear normal conversation.
- Lift and carry items up to 35 pounds.
- May be required to climb ladders for visual verification of system configuration.
- May be required to use fall protection equipment and work from elevated heights.
- May be required to use typical PPE such as hard hat, safety shoes, hearing protection, safety glasses/goggles/face shield, gloves, and others per NASA safety requirements.
- Work is accomplished in an office setting shared by others.
- Some travel to other sites or remote locations is required.
- Work with other personnel in a group that is team-oriented.
- Accept and work within established policies and procedures pertaining to company rules and regulations.
EQUIPMENT AND MACHINES INVOLVED IN WORK TASK
- Office equipment including calculators, copier, scanner and printers.
- Desktop computers utilizing Microsoft Office Suite software including Word and Excel.
- Personal transportation vehicle.
CRITICALITY OF ATTENDANCE
Regular daily attendance and reporting on time is required to maintain shift effectiveness. Work is typically scheduled during day shift on weekdays. Work on holidays and weekends (scheduled and unscheduled), and shift work may be required. May be required to have the ability to be contacted outside of regular work hours.